Enrollment Specialist

*Please check our careers page for current openings and to apply: https://treca.org/careers

ROLE & RESPONSIBILITIES:
The Enrollment Specialist is primarily responsible for initiating and completing the successful enrollment of students into TRECA Digital Academy. The Enrollment Specialist is a professional, friendly, high-quality service representative of TRECA Digital Academy.

PRIMARY RESPONSIBILITIES INCLUDE:
● Provide information and assistance to customers and potential customers via telephone, email, and/or face-to-face interviews.
● Facilitate the completion of all necessary pre-orientation paperwork and necessary procedures.
● Prepare and file student records information consisting of both paper and electronic copies.
● Create and manage student orientation calendars and schedules.
● Prepare pre-orientation and post orientation paperwork packets.
● Maintain accurate information in the student information system.
● Setup and prepare regional enrollments including paperwork, and facilities; oversee and ensure equipment setup.
● Greet and welcome all students and families; act as customer service representative.
● Conduct new-student group orientations and personal enrollment interviews.
● Maintain a thorough working knowledge of TRECA Digital Academy systems, programs, and educational tools.
● Distribute, collect, file, and update all student related forms in accordance with any and all regulations.
● Oversee and track the deployment of equipment to students and families.
● Assist with recruitment activities.
● Assist with state-mandated testing scheduling and administration.
● Interface daily with all required organizational communication systems.
● Assist with state testing as needed.
● Assist with summer school as needed.
● Perform all other related duties as assigned.

QUALIFICATIONS & EDUCATION REQUIREMENTS:
● Minimum High School Diploma or equivalent (Associate’s Degree in Business Administration or related field preferred)
● Must reside in Ohio
● 2-4 years previous Customer Service Experience; experience in a school district or other educational environment preferred
● Basic Desktop Computer support knowledge, training or experience
● Proficient with computers and office-related software (Word processing, spreadsheets, e-mail, databases, etc.)
● Knowledge of basic 21st Century skills and tools related to on-line learning
● Strong customer service skills
● Strong communication skills (both written and verbal)
● Strong organizational skills and attention to detail
● Is discreet and recognizes the importance of maintaining confidentiality when handling or conveying information obtained in work setting
● Ability to provide acceptable background check